Support
How can we help?
Most answers are below. If not, a real person reads every email.
Common questions
Looking for prices? See Pricing. For data questions, read the Privacy Policy.
How do I download Break in Motion?
Break in Motion is available on the Mac App Store. Use any "Download on the Mac App Store" button on this site, or search for Break in Motion in the App Store on your Mac (macOS 15.2 or later).
I don't see the app after opening it. Where is it?
Break in Motion lives in the menu bar at the top right of your screen, not in the Dock. Look for the chair or standing-person icon with a countdown next to it. If your menu bar is crowded, hold ⌘ and drag other icons away to make room.
I'm not getting reminders.
Open System Settings → Notifications → Break in Motion and make sure notifications are allowed. Also check that a Focus mode is not silencing them, and that the timer is not paused.
What's the difference between Free and Pro?
Free includes the timer, every level, your daily goal, streaks, the last 7 days of history and the first achievements. Pro (Yearly or Lifetime) adds unlimited history and all achievements. Pro Yearly includes a free trial.
How do I upgrade?
Open Break in Motion, go to Settings and choose Upgrade. Purchases are made through the App Store using your Apple Account, including Apple Pay and saved cards.
How do I cancel my subscription?
Open the App Store on your Mac, click your name, then Account Settings → Subscriptions → Manage, and cancel Break in Motion. You keep Pro until the end of the period you paid for.
I already bought Pro. How do I get it on another Mac?
Install the app with the same Apple Account and choose Settings → Restore Purchases.
I was a customer of the previous version. What do I do?
We emailed every existing customer a free Lifetime code. In the app, go to Settings → Redeem Code (or App Store → your name → Redeem Gift Card or Code). To bring your history over, use Settings → Import Data from Previous Version once with your old email and password. Didn't get the email? Contact us.
How does iCloud sync work?
Your history, achievements and settings are saved in your private iCloud account and sync automatically across every Mac signed in to the same Apple Account. No sign-up is needed.
Can I get a refund?
Purchases are made through the Mac App Store, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
How do I delete my data?
There is no account to delete. Your data lives in your iCloud account: remove it in System Settings → Apple Account → iCloud → Manage, then delete the app. For data from the previous version, email us and we'll delete it.